Your account
You are responsible for the information you submit, your account activity, and keeping your login details secure.
Your data
We use personal information, including location data when you allow it, to operate Pet Land Online, support orders, improve services, and communicate with you.
Your choices
You can request access, correction, or deletion of your personal data through Pet Land Online support channels.
1Ownership of the Website and App
The Pet Land Online website and Pet Land Online mobile application are operated by Smart Spark company, located at Italian Village 1, Village No. 89, Erbil, Iraq.
By using the Pet Land Online website, application, products, content, or services, you agree to these Terms of Use and this Privacy Policy. "Pet Land Online", "we", "us", and "our" refer to the service operator. "User", "you", and "your" refer to any person or entity that accesses or uses Pet Land Online.
2Our Platform Role
Pet Land Online is an online market for pet food, pet supplies, related products, and services. The platform may connect users with stores, sellers, service providers, delivery partners, and other users where available.
Information submitted by users belongs to those users. Pet Land Online may process that information only as needed to provide, protect, and improve the service, or as otherwise described in this policy.
3Registration and Accounts
Some Pet Land Online services are available only to registered users. Registration may require information such as your name, phone number, delivery address, and OTP verification.
- You must provide accurate and current information.
- You are responsible for activity that happens through your account.
- You must not use another person's account without permission.
- If local law requires parental or guardian consent, you must obtain it before using Pet Land Online.
4How Pet Land Online Works
Pet Land Online lets users browse products, create carts, place orders, manage delivery details, contact support, and use additional features made available in the application.
We may use aggregated or anonymized information to understand shopping patterns, improve product availability, improve delivery operations, and enhance the Pet Land Online experience. Aggregated or anonymized information does not directly identify you.
5Changes to These Terms
We may update these Terms of Use and Privacy Policy from time to time. When we do, we will update the date on this page. Continued use of Pet Land Online after changes are posted means you accept the updated terms.
6Safety, Restrictions, and Termination
You agree to use Pet Land Online responsibly and only for lawful purposes. You must not upload, publish, or share content that is unlawful, misleading, abusive, discriminatory, offensive, harmful, or that violates the rights of another person.
Pet Land Online may suspend or terminate an account, cancel access to services, or remove content if we believe the user has violated these terms, created risk for the platform, harmed another user, or acted contrary to law or public order.
Pet Land Online may change, pause, or discontinue any feature of the service when needed for
operations, security, legal compliance, or business reasons.
7Content and Intellectual Property
Pet Land Online and Smart Spark own or have rights to the designs, text, graphics, images, logos, software, code, product presentation, and other content used in the Pet Land Online service, except for user content or third-party content that belongs to its respective owner.
You may not copy, reproduce, adapt, redistribute, publish, or commercially exploit Pet Land Online content without written permission, unless the law allows it.
8Privacy and Personal Information
Personal information means information that identifies you or can reasonably be linked to you, such as your name, phone number, email address, delivery address, precise or approximate location data, account details, order history, payment-related information, support messages, device information, and app activity.
We may collect information when you:
- Create or update a Pet Land Online account.
- Place an order or save a delivery address.
- Allow Pet Land Online to access your device location or use map and location features to choose, confirm, or save a delivery location.
- Contact customer support or submit feedback.
- Use app features, promotions, referrals, favorites, posts, or notifications.
- Interact with Pet Land Online through the website, app, or official communication channels.
Location data
Pet Land Online may request access to your device location, including GPS, network-based, or last known location data, when you use features that need it. We use location data to show your current position on the map, help you select or save delivery addresses, estimate service availability, route orders, and support delivery and customer service. You can deny or disable location permission in your device settings, but some location-based features may not work correctly.
We use this information to:
- Provide and improve Pet Land Online services.
- Process orders, payments, delivery, refunds, and support requests.
- Confirm delivery locations, calculate or support delivery routing, and connect orders with nearby service areas or partners.
- Send service messages, account notices, offers, or updates where permitted.
- Prevent fraud, protect users, troubleshoot errors, and maintain security.
- Comply with legal, regulatory, accounting, or operational obligations.
10Children
Pet Land Online does not knowingly collect personal information from children where parental or guardian consent is required by applicable law. If we learn that such information has been collected without the required consent, we will take reasonable steps to delete it.
11Data Security
We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, loss, or misuse.
No online service can guarantee absolute security. You should keep your device, OTP codes, and account access secure and contact Pet Land Online support if you believe your account has been misused.
13Governing Law and Jurisdiction
These Terms of Use and Privacy Policy are governed by the laws of Iraq. Any dispute relating to use of the Pet Land Online website or application shall be submitted to the competent courts of Iraq, unless applicable law requires otherwise.
14Developer Information
The Pet Land Online application is developed by Awrosoft.
Developer email: [email protected]
15Contact and Data Requests
If you have questions, concerns, feedback, or requests about privacy, security, access, correction, or deletion of your data, please contact Pet Land Online through the official support channels available in the Pet Land Online application or at petlandiq.com.
You may also request account cancellation through Pet Land Online support. After cancellation, we may keep limited information where needed for legal, accounting, fraud prevention, dispute resolution, or service integrity reasons.